FAQ

How long does shipping take?
Orders are processed within 2-4 business days, and shipping ypically takes 7-11 business days depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on all orders no minimum required.
Will I have to pay extra fees or taxes?
No hidden fees.
For U.S. and EU orders, you pay exactlywhat you see at checkout.
What are the rugs made of?
Dur rugs are made from premium Belgian fleece, offering a soft touch while remaining durable for everyday use.
Where can I use the rug?
Dur rugs are perfect for:
BedroomsLiving roomsGame rooms
Even as wall decor or blankets
Will the rug look exactly like the pictures?
We do our best to ensure accurate colors and design. However, due to lighting and screen differences,
there may be slightvariations in color, which is completely normal.
Why does my rug have creases when I open it?
Your rug may arrive with some folds due to packaging
No worries this is temporary.
Just lay it flat, and it will naturally smooth out within a few days.
What if I received the wrong item or a damaged rug?
We're truly sorry if that happens and we'll fix it.
Simply contact us with your order number and photos,
and we'll arrange a free replacement as quickly as possible.